Privacy Policy

RightHelp operates as a financial record-keeping platform for private individuals. We are the data controller for personal data collected through this platform. For data-related enquiries, contact: privacy@righthelp.app

We collect the following categories of personal data:

• Account data: Name, email address, password (encrypted)
• Loan data: Loan amounts, repayment terms, payment history
• Banking details: Bank name, account name, account number, sort code (entered voluntarily by users for payment reference purposes)
• Usage data: Pages visited, actions taken within the app

We use your data to:

• Provide and maintain the RightHelp service
• Send payment reminder notifications
• Improve the platform through anonymised usage analytics
• Communicate important account and platform updates

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We process your data under the following lawful bases:

• Contract: To deliver the service you've signed up for
• Legitimate interests: To improve and secure the platform
• Consent: For any optional communications or features

We retain your personal data for as long as your account is active. Upon account deletion, we will delete or anonymise your data within 30 days, except where we are required to retain it by law.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at privacy@righthelp.app

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no online service can guarantee absolute security. You are responsible for keeping your account credentials secure.

Bank account details entered into RightHelp are used solely as a reference for users coordinating payments between themselves. We strongly recommend users only share the minimum banking information necessary and treat it with the same care as any sensitive financial data.

RightHelp uses essential cookies required for authentication and platform functionality. We do not use tracking or advertising cookies. [A full cookie policy should be added here after solicitor review.]

We may update this policy from time to time. We will notify users of significant changes by email. Continued use of the platform constitutes acceptance of the updated policy.